These Terms of Service ("Terms") govern your access to and use of the LegalCraft platform (the "Service") operated by Xenco Labs Inc. ("Xenco Labs," "we," "us," or "our"), a California corporation. By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of a law firm or other organization, you represent that you have the authority to bind that organization to these Terms.
1. Definitions
"Client Data" means any legal documents, case files, emails, images, text, or other materials uploaded to or processed by the Service by or on behalf of the Subscriber.
"Subscriber" means the law firm, legal professional, or organization that has entered into a subscription agreement with Xenco Labs for access to the Service.
"Authorized Users" means the individuals authorized by the Subscriber to access and use the Service under the Subscriber's account, including attorneys, paralegals, support staff, and other personnel designated by the Subscriber.
"Subscription Plan" means the specific tier of service (Practice, Firm, or Enterprise) selected by the Subscriber, as described on the pricing page and in the applicable order form.
2. The Service
2.1 Description
LegalCraft is a document intelligence platform that ingests, processes, indexes, and enables search and AI-powered analysis of legal documents. The Service includes document ingestion and processing (OCR, text extraction, parsing), vector-based semantic search, AI-powered case chat with citations, evidence collection management, memo and report generation, and case management tools.
2.2 Service Availability
We will use commercially reasonable efforts to make the Service available 99.5% of the time, excluding scheduled maintenance windows. Scheduled maintenance will be communicated at least 48 hours in advance. Enterprise Subscribers with custom SLAs are governed by the terms of their specific service level agreement.
2.3 AI-Generated Content
The Service uses artificial intelligence to generate search results, chat responses, memos, and reports. AI-generated content is provided as a draft or starting point and is not a substitute for professional legal judgment. All AI-generated content should be reviewed by a qualified attorney before use in any legal proceeding, client communication, or filing. Xenco Labs does not guarantee the accuracy, completeness, or legal sufficiency of AI-generated content.
3. Client Data Ownership and Rights
3.1 You Own Your Data
The Subscriber retains all right, title, and interest in and to all Client Data. Nothing in these Terms transfers ownership of Client Data to Xenco Labs. We do not acquire any rights in your Client Data except the limited rights necessary to provide the Service as described herein.
3.2 License to Process
By uploading Client Data to the Service, the Subscriber grants Xenco Labs a limited, non-exclusive, non-transferable license to process, store, index, and analyze Client Data solely for the purpose of providing the Service. This license terminates upon termination of the Subscriber's account and deletion of Client Data.
3.3 No Use for Training
Xenco Labs will not use Client Data to train machine learning models, develop new products or services, improve algorithms for other customers, or any purpose other than providing the Service to the specific Subscriber that uploaded the data.
3.4 Data Portability
The Subscriber may export Client Data at any time during the subscription period through the Service's export functionality. Upon termination, Xenco Labs will make Client Data available for export for 30 days. After this period, Client Data will be permanently deleted.
4. Account and Security
4.1 Account Registration
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
4.2 Authorized Users
The Subscriber is responsible for managing Authorized User access within the limits of its Subscription Plan. The Subscriber must promptly remove access for any individual who is no longer authorized (e.g., departing employees). The Subscriber is responsible for all actions taken by its Authorized Users.
4.3 Security Measures
Xenco Labs implements and maintains administrative, technical, and physical security measures designed to protect Client Data, including tenant-isolated database architecture, AES-256 encryption at rest and TLS 1.3 in transit, per-tenant encryption key management, zero-data-retention agreements with AI processing providers, role-based access controls, and comprehensive audit logging.
5. Subscription and Payment
5.1 Subscription Plans
The Service is offered under subscription plans as described on the pricing page at legalcraft.app/#pricing. Each plan specifies limits for active cases, user seats, and monthly document ingestion volume.
5.2 Billing
Subscriptions are billed in advance on a monthly or annual basis, depending on the plan selected. Annual subscriptions are billed at the beginning of the annual term. All fees are non-refundable except as expressly provided in these Terms or required by applicable law.
5.3 Overages
If the Subscriber exceeds the document ingestion limits of its Subscription Plan, additional documents will be processed at the overage rate specified in the plan (currently $0.08–$0.12 per page depending on tier). Overage charges are billed at the end of each billing period.
5.4 Price Changes
We may adjust pricing with 60 days' written notice. Price changes take effect at the start of the next billing period following the notice period. Annual subscribers are protected from price increases during their current annual term.
5.5 Taxes
All fees are exclusive of applicable taxes. The Subscriber is responsible for any sales, use, or value-added taxes applicable to the Service, excluding taxes based on Xenco Labs' income.
6. Acceptable Use
You agree not to:
- Use the Service for any purpose that violates applicable law or regulation
- Upload or transmit any data that you do not have the right to process
- Attempt to gain unauthorized access to any part of the Service or its related systems
- Interfere with or disrupt the integrity or performance of the Service
- Reverse engineer, decompile, or disassemble any part of the Service
- Use the Service to develop a competing product or service
- Share account credentials with unauthorized individuals
- Use automated means (bots, scrapers) to access the Service except through authorized APIs
- Upload content containing malware, viruses, or other harmful code
7. Intellectual Property
7.1 Xenco Labs IP
The Service, including its design, features, functionality, underlying technology, algorithms, documentation, and all related intellectual property rights, are and remain the exclusive property of Xenco Labs Inc. These Terms do not grant you any rights to the Service beyond the limited right to use it in accordance with these Terms during your subscription period.
7.2 Feedback
If you provide suggestions, feature requests, or other feedback about the Service, we may use that feedback without restriction or obligation to you. Feedback does not include Client Data.
8. Confidentiality
Each party agrees to hold the other party's Confidential Information in strict confidence and not to disclose it to any third party except as permitted herein. "Confidential Information" includes, for the Subscriber, all Client Data and for Xenco Labs, the Service's non-public features, pricing details, and security architecture. Confidential Information does not include information that is publicly available, independently developed, or rightfully received from a third party without restriction.
Xenco Labs acknowledges that Client Data may contain information subject to attorney-client privilege, work product doctrine, and other legal protections. Xenco Labs will treat all Client Data as confidential and will not disclose it except as required by law, and will provide the Subscriber with prompt notice of any legally compelled disclosure to the extent permitted by law.
9. Data Processing Agreement
For Enterprise Subscribers, Xenco Labs will execute a Data Processing Agreement (DPA) that specifies data handling obligations, retention periods, deletion procedures, subprocessor disclosures, and breach notification commitments. The DPA, where executed, supplements and takes precedence over the data handling provisions of these Terms to the extent of any conflict.
10. Warranties and Disclaimers
10.1 Limited Warranty
Xenco Labs warrants that the Service will perform substantially in accordance with its documentation during the subscription period. If the Service fails to meet this warranty, Xenco Labs will, at its option, repair or replace the non-conforming Service or refund the fees paid for the affected period.
10.2 Disclaimer
EXCEPT AS EXPRESSLY PROVIDED IN SECTION 10.1, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." XENCO LABS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. XENCO LABS DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
10.3 AI Disclaimer
AI-GENERATED CONTENT MAY CONTAIN ERRORS, OMISSIONS, OR INACCURACIES. THE SERVICE DOES NOT PROVIDE LEGAL ADVICE. AI-GENERATED REPORTS, MEMOS, AND SEARCH RESULTS ARE TOOLS TO ASSIST QUALIFIED LEGAL PROFESSIONALS AND SHOULD NOT BE RELIED UPON WITHOUT INDEPENDENT PROFESSIONAL REVIEW.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, XENCO LABS' TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY THE SUBSCRIBER TO XENCO LABS DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL XENCO LABS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE.
NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT LIABILITY FOR (A) DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, (B) FRAUD OR FRAUDULENT MISREPRESENTATION, OR (C) ANY LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
12. Indemnification
The Subscriber agrees to indemnify, defend, and hold harmless Xenco Labs and its officers, directors, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from (a) the Subscriber's use of the Service in violation of these Terms, (b) the Subscriber's Client Data, or (c) the Subscriber's violation of any applicable law or third-party rights.
13. Term and Termination
13.1 Term
These Terms are effective upon your first access to the Service and continue until terminated. Subscription periods are as specified in your Subscription Plan.
13.2 Termination by Subscriber
You may terminate your subscription at any time by providing written notice to [email protected]. Monthly subscribers: termination takes effect at the end of the current billing period. Annual subscribers: you may terminate at any time, but fees for the remainder of the annual term are non-refundable.
13.3 Termination by Xenco Labs
We may terminate or suspend your access to the Service immediately if you breach these Terms, fail to pay fees when due (after 15 days' written notice), or if required by law. We may also discontinue the Service with 90 days' prior written notice.
13.4 Effect of Termination
Upon termination, Xenco Labs will make Client Data available for export for 30 days. After this period, all Client Data will be permanently deleted from all systems within 60 days. Sections that by their nature should survive termination (including Sections 3.1, 7, 8, 10, 11, 12, and 14) shall survive.
14. General Provisions
14.1 Governing Law
These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved exclusively in the state or federal courts located in Alameda County, California.
14.2 Entire Agreement
These Terms, together with the Privacy Policy and any executed Data Processing Agreement, constitute the entire agreement between you and Xenco Labs regarding the Service and supersede all prior agreements and understandings.
14.3 Amendments
We may modify these Terms by posting the updated version on this page. Material changes will be communicated at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms.
14.4 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
14.5 Waiver
No failure or delay by either party in exercising any right or remedy shall constitute a waiver of that right or remedy.
14.6 Assignment
The Subscriber may not assign these Terms without Xenco Labs' prior written consent. Xenco Labs may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.
14.7 Force Majeure
Neither party shall be liable for any failure to perform its obligations where such failure results from circumstances beyond the reasonable control of that party, including natural disasters, acts of government, labor disputes, or internet service provider failures.
15. Contact
For questions about these Terms, please contact us:
Xenco Labs Inc.
4000 Pimlico Dr #114-321
Pleasanton, CA 94588
Email: [email protected]
Phone: (408) 372-8884